oxslip

Shipping Information

This section outlines how orders are handled after being placed at oxslip. It is designed to help you understand how processing, dispatch, and delivery are managed. If you have any questions related to shipping, you may contact us at [email protected].

1. Order Preparation

Once payment is confirmed, orders are prepared for shipment within 24 business hours.

• Business days refer to Monday through Friday
• Weekends and public holidays are not included
• Processing time may be extended during high-volume periods
• If a delay occurs beyond normal processing time, updates may be provided through email when necessary

2. Delivery Timeframe

Shipping time is calculated from the date the order is dispatched, not the date the order is placed.

Estimated delivery window: 7–20 business days after shipment

Delivery time may vary depending on factors such as:

• Destination and distance
• Local delivery services
• Customs inspection procedures
• Transportation conditions

All delivery timeframes are estimates and are not guaranteed, depending on destination and logistics conditions.

3. Shipping Costs

Shipping fees are calculated at checkout based on the order details and delivery destination.

• The exact cost, if applicable, will be displayed before completing payment
• This policy does not list specific shipping rates
• Shipping charges, if applied, are part of the total order cost shown at checkout

4. Tracking

After the order is shipped, tracking details will be provided when available.

• Tracking information may take up to 24 hours to become active
• Updates depend on the carrier and logistics system
• Tracking availability may vary depending on destination

5. Customs and Import Charges

For international deliveries, additional charges may be applied by local authorities.

• Customs duties, taxes, or import fees are not included in the order total
• These charges are determined by local regulations and are the responsibility of the recipient
• We recommend checking your local import rules before placing an order

6. Delays and Delivery Conditions

Delivery times may be affected by external factors, including but not limited to:

• Customs processing
• Weather conditions
• Carrier delays
• Local logistical constraints

If your order does not arrive within the expected timeframe, please contact us at [email protected] for assistance.

In cases where a shipment may be delayed or lost, we will coordinate with the carrier to review the situation and determine next steps.

7. Address Details

It is important to provide accurate and complete shipping information when placing an order.

• Incorrect or incomplete address details may result in delivery issues
• We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer
• Requests to update shipping details should be made as soon as possible
• Once an order has been processed or shipped, changes to the delivery address may no longer be possible

8. Refused or Unclaimed Shipments

If a package is refused or not collected:

• It may be returned to the sender
• Additional handling or return-related costs may apply
• Once received, we will review the situation and contact you regarding the next steps

9. Policy Updates

This Shipping Information may be updated from time to time to reflect operational changes.

Any updates will take effect once published on this page. We recommend reviewing this section periodically to stay informed.

oxslip

Thoughtfully crafted for everyday living